Senior Field Application Engineer, APAC, Singapore

Casambi is looking for a Senior Field Application Engineer who will provide technical support to Casambi’s partners, across the manufacturers, luminaire partners, system integrators, specifiers across APAC.

Responsibilities

– Lead and supervise team of other Field Application Engineers across APAC.

– Provide technical support to Casambi projects across APAC via email, phone call, video calls and on-site visits (Singapore only).

– Able to communicate clearly with international customers in verbal and written English and Mandarin.

– Work with escalation points with the global Technical Support team to drive the resolution of complex issues.

– Provide technical support and onboarding to Casambi Ecosystem partners, enabling them to effectively utilise our platform and services.

– RMA products investigation for Casambi products across APAC.

– Design, specify and provide smart lighting controls design solution, meeting client expectations and adhering to company standards.

– Design, develop and manage Casambi solutions for various lighting applications and verticals across APAC.

– Collaborate with APAC Sales team to ensure smooth customer journey from Sales team to Design.

– Specify Casambi’s wireless lighting control solutions to projects in the market.

– Work with global Specification Success team as a regional advocate for specifiers in APAC region.

Education

– Certification in Electrical Engineering, Lighting Technology, or a related technical discipline.

– 5-10 years of experience in lighting control systems, field applications, or commissioning roles.

– Strong command of English, both written and spoken.

– Strong command of Mandarin, spoken.

– Degree is preferred.

Technical Skills

– Proficient in providing hands-on demonstrations and explaining technical and functional details of lighting control systems.

– Proficient in handling and troubleshooting electrical products.

– Proven 5-7 years of technical expertise and experience in lighting and lighting controls such as DALI, KNX or DMX is a big plus.

– Experience with AutoCAD preferred.

– Prior working experience with electrical contractors and system integrators is a plus.

– Previous project experience from design stage to installation stage.

Soft Skills

– Excellent time management skills and ability to independently multitask and prioritize work.

– Excellent verbal and written communication skills.

– Strong interpersonal skills with a customer-focused, solution-oriented mindset

– Attention to detail and technical problem-solving skills.

– Advanced proficiency required in Microsoft Office, Microsoft Teams and SharePoint.

Working time & Office

Monday – Friday, 9am – 6pm

Office located at Singapore.