Technical Support Engineer, EMEA (part-time role)
We are looking for one to two curious, energetic, and multi-talented Technical Support Engineers to join our fast-growing team at our headquarters in Espoo, Finland. Our EMEA support team serves Casambi business customers on Europe, Middle East and Africa region. If you love solving problems, helping people, and seeing the direct impact of your work, this is your moment to shine.
This is a part-time role with flexible working hours – so you can shape your workday around what matters most to you while doing meaningful work. We believe great support comes from happy, balanced people, and we are happy to find a rhythm that fits your life.
What you will do
• Work with the team to keep the incoming case queue running smoothly and responsively.
• Troubleshoot customer problems via phone, e-mail, and remote sessions.
• Drive problems through to resolution and provide clear, detailed root cause analysis.
• Partner with escalation points in the Support and Engineering teams to resolve complex issues together.
• Research and respond to customer requests, offering thoughtful explanations to some of the world’s brightest developers and software architects.
• Create knowledge articles for recurring issues, helping the whole team grow smarter every day.
What we value in you
• Studies or work experience in IT, electrical, or electronic industries.
• Some experience in technical support is an advantage, but not a requirement.
• Familiarity with a variety of industry hardware platforms and operating systems (iOS, Android).
• A talent for breaking down complex problems, finding the root cause, and shaping a resolution strategy.
• The ability to juggle multiple client issues at once and explain solutions to customers of all technical levels.
• Energy and enthusiasm for a fast-paced environment, paired with a results-oriented, strong work ethic.
• Resourcefulness in gathering the diagnostic information needed to solve technical challenges.
• A genuine team spirit and a warm, customer-focused attitude.
• Ideally, experience working with customers of different sizes (corporate, medium-sized business, and lighting professionals).
• Experience with lighting controls is a plus.
• A genuine interest in gadgets and consumer electronics.
• Any knowledge of electrical installations or electronics is beneficial.
Language skills
• Full written and verbal proficiency in English is a must.
• If we end up hiring two colleagues, we would like at least one of them to also speak German.
• Any additional languages are a genuine advantage – the more, the merrier, as we serve customers in many countries.
Location & working hours
• Location: Casambi Headquarters, Espoo, Finland.
• Working hours: Part-time with flexible working hours.
• Openings: We are aiming to fill one to two part-time positions.
Application process
We are excited to hear from you and encourage you to apply as soon as possible. We will start interviewing candidates immediately once we receive a strong pool of suitable applicants. As a result, the position may be filled and the advertisement closed earlier than planned, so we recommend submitting your application without delay.
About Casambi
At Casambi Technologies, we’re on a mission to shape the future of smart lighting control. Headquartered in Espoo, Finland, with a global team across Europe, North America and APAC, we deliver the world’s most flexible and scalable lighting platform, trusted in 250,000+ projects worldwide. Our open ecosystem unites 350+ ecosystem partners and 8+ million units sold, giving lighting professionals the freedom to design without limits. If you’re excited by cutting-edge technology, international impact, and a culture where curiosity and collaboration thrive — we’d love to meet you.